Robocall Mitigation Program

1. Provider and brand

MyProCaller is a service of CloudLink Solutions LLC. Traceback responses, mitigation actions, and compliance contacts under this program are handled by CloudLink Solutions LLC as the provider of the Service.

2. Program goals

• Prevent customers from placing calls with Caller ID they do not own
• Keep toll-free numbers inbound-only (never outbound Caller ID)
• Require business verification before number purchase and outbound
• Detect abusive traffic quickly and pause outbound before carrier escalation
• Respond to traceback requests with customer identity and traffic evidence

3. Know-your-customer controls

New workspaces submit business identity and use-case information. Outbound voice/SMS and number purchasing stay locked until approval. We may reject or re-review accounts that present elevated risk or inconsistent use-case claims.

4. Technical call authentication posture

Voice and messaging delivery traverse carrier platforms that implement network-level attestation such as STIR/SHAKEN on supported US routes. MyProCaller enforces application-level policy: From identities must map to numbers assigned to the authenticated customer, and toll-free types cannot originate outbound calls as Caller ID.

5. Monitoring and mitigation

• Rate limits per customer (minute / hour / day) and concurrent-call caps
• Warm-up limits for new accounts
• Alerts for short-call floods, single-destination floods, and error spikes
• Authority to auto-pause outbound and notify operations staff
• Privilege actions (pause, suspend, disable number) recorded in an audit log

6. Traceback readiness

When we receive a traceback or abuse case (calling number, called number, UTC window, case ID), we query call detail records, map traffic to the customer and KYC packet, pause outbound if needed, and reply with identity, traffic summary, and action taken. Our internal target is a first substantive response within approximately 30–60 minutes during staffing hours.

7. Customer responsibilities

Customers must not enable robocalling, spoofing, or unlawful telemarketing; must keep KYC information accurate; and must cooperate promptly with abuse investigations. Failure to cooperate is grounds for suspension.

8. Compliance contact

For traceback, robocall, or abuse matters involving MyProCaller numbers, contact CloudLink Solutions LLC through the Contact page on myprocaller.com and mark the subject “Abuse / Traceback.” Include E.164 calling and called numbers, UTC start/end times, and any industry case ID. General sales questions should use a normal Contact subject so compliance requests are not delayed.

9. Updates

We review this program as regulations, carrier requirements, and product controls evolve. Material public changes will be reflected on this page with an updated effective date.