Acceptable Use Policy

1. Provider and brand

MyProCaller is a service of CloudLink Solutions LLC. Enforcement decisions under this AUP are made by CloudLink Solutions LLC as the provider of the Service.

2. General standard

You may use MyProCaller only for lawful, consented business communications. You must not use the Service in any way that harms callers, message recipients, carriers, CloudLink Solutions LLC, or the public telephone network.

3. Prohibited calling practices

• Robocalls, illegal autodialing, or call spoofing
• Using any Caller ID you do not own through MyProCaller (including toll-free as outbound Caller ID)
• Harassment, threats, fraud, phishing, or social-engineering calls
• Traffic designed to evade STIR/SHAKEN, analytics engines, or carrier spam filters
• High-volume short-duration call floods, single-destination floods, or other abusive patterns
• Unlawful telemarketing or calls that lack required consent or registrations

4. Prohibited messaging practices

• Unsolicited bulk SMS or spam; messages without valid prior consent
• Failure to honor STOP, HELP, and other required keywords
• SHAFT content where prohibited (sex, hate, alcohol, firearms, tobacco) or other illegal content
• Phishing, malware links, or deceptive sender identity
• Using numbers not assigned to your account as the From identity

5. Account and platform abuse

• Sharing accounts to bypass KYC, plan limits, or warm-up controls
• Attempting to probe, overload, or reverse engineer the Service
• Reselling the Service or numbers without written permission
• Submitting false KYC documents or use-case statements

6. Enforcement

CloudLink Solutions LLC monitors for spikes, error rates, complaints, and carrier feedback. We may automatically or manually pause outbound traffic, disable numbers, require explanation within a stated window, and suspend accounts for confirmed abuse. We log privileged actions for audit and traceback readiness. Serious violations may be reported to carriers or authorities.

7. Reporting

Report suspected abuse involving MyProCaller numbers to CloudLink Solutions LLC via the Contact page or the channels listed on our Robocall Mitigation page. Include calling/called numbers, approximate UTC time, and any case ID if you have one.